From Order to Delivery

Order Processing Time

Orders are normally prepared within 2–4 business days after payment confirmation and any necessary order verification. During holidays, promotional events, or high-volume periods, processing may take up to 5 business days.

Business days exclude weekends and applicable public holidays. Processing time is separate from shipping transit time.

Estimated U.S. Delivery

For eligible addresses within the United States, standard delivery is generally estimated at 10–15 business days after the parcel has been dispatched.

These are estimates, not fixed arrival guarantees. Customs clearance, delivery location, shipping networks, weather, peak seasons, and exceptional circumstances may cause delays. Any other destination-specific options and estimates are displayed when available during checkout.

Shipping Charges and Checkout

Available shipping methods and the applicable shipping fee are displayed during checkout before payment is submitted. Fees may depend on the destination, package, available service, and shipping method. A specific free-shipping threshold is not promised unless explicitly presented in the checkout offer.

Fulfillment and Shipping Origin

Depending on inventory location, destination, basket dimensions, and available logistics arrangements, orders may be fulfilled by our own facilities or designated fulfillment partners. The shipping origin may differ from our registered business address and may be outside the recipient’s country.

Items in the same order may travel in separate parcels and have different tracking numbers.

Tracking Your Shipment

When an order has shipped and tracking becomes available, a shipping confirmation is normally sent to the email address given at checkout. Tracking may take additional time to show its first movement after the label is generated.

If you cannot locate tracking, contact service@cirevom.com with your order number.

Address Changes and Undeliverable Parcels

Check the recipient name, delivery address, unit number, postal code, and contact information before payment. If an error is discovered, contact support immediately. We will try to update the address before fulfillment, but cannot guarantee changes after packing or dispatch has begun.

Where an error supplied by the customer requires a second shipment, reasonable additional shipping charges may apply. Issues attributable to our fulfillment error will be handled fairly and at no additional cost caused by that error.

P.O. Boxes, APO/FPO, and Remote Destinations

Delivery availability for P.O. boxes, military addresses, U.S. territories, remote destinations, and other address types depends on shipping carriers and the item. Available services are displayed at checkout. If no delivery option is shown, we may be unable to ship to that address.

Delayed or Inactive Tracking

Tracking can pause temporarily as parcels transfer between shipping providers or sorting facilities. If the shipment is materially delayed or tracking has not moved for an extended period, contact us with your order number. We will review tracking records and coordinate with the relevant carrier or fulfillment provider when appropriate.

Lost Packages

If a parcel appears lost during transit, contact our customer support team. After reviewing the available tracking and delivery information, we will arrange an appropriate refund, replacement, reshipment, or reasonable resolution when the loss is confirmed.

We do not automatically transfer all carrier risk to the customer merely because a parcel has been handed over to the carrier.

Marked Delivered but Not Received

Check your mailbox, all entrances, parcel locker, mailroom, household members, neighbors, and other usual delivery locations. If you still cannot find the parcel, contact customer support for an investigation.

A carrier status of “Delivered” does not by itself automatically disqualify a customer from requesting assistance.

International Deliveries, Taxes, and Customs

Where destinations outside the United States are supported, the delivery service and applicable shipping fee appear during checkout. Any import duties, taxes, or customs charges will be presented or handled according to the applicable checkout terms and destination rules. Customs processing can affect delivery time.

Order Changes and Cancellations

Contact us as soon as possible after placing an order if you need a change or cancellation. We make reasonable efforts to assist before fulfillment begins; changes cannot be guaranteed once processing or shipping preparation has started. A successfully canceled pre-fulfillment order is not subject to a cancellation fee.

Shipping Assistance

For order delivery questions, contact service@cirevom.com or +86 132-6744-2563. Support is available 8:00 AM – 10:00 PM Daily, with a target response time within 24 hours.