Four Simple Steps

30-Day Return Window

Eligible purchases may be returned within 30 calendar days after confirmed delivery. Contact customer service before this period expires to begin your request. Return requests are evaluated under the eligibility requirements below and applicable consumer law.

How to Request a Return

Email service@cirevom.com with your order number, the item or variant being returned, the reason for the request, and supporting photos or video if the request involves damage, defect, missing parts, or a mismatch.

Customer support will review the request, usually responding within 24 hours, and provide next steps and the designated return location for an approved return.

Return Eligibility and Product Condition

For a change-of-mind or preference-based return, the desktop storage basket must generally be unused, unaltered, complete, in its original condition, and returned with included accessories, components, and protective packaging where reasonably possible.

Opening the outer shipping box does not automatically disqualify an otherwise eligible item. Damaged or incorrect goods are assessed separately under the remedies described below.

Product Appearance and Normal Variation

Storage basket designs may differ in size, shape, color, construction, material, surface finish, handle positioning, weaving or texture, and included parts. The selected product listing provides the applicable specifications.

Slight variations caused by lighting, screens, or ordinary production tolerances are not necessarily defects. If you prefer a different size, color, or style, you may request an eligible preference-based return within the 30-day window.

Return Address and Authorization

Our registered company address is not automatically the return warehouse. Do not send merchandise to the registered address or another location without receiving the return instructions issued by customer support.

After review and approval, we will supply the correct warehouse address, packaging guidance, and any applicable shipping instructions. This prevents delays and misrouted parcels.

Items That May Not Qualify for Preference-Based Returns

Items that have been substantially used, intentionally altered, damaged after receipt through misuse, or returned with major components missing may not qualify for change-of-mind returns.

Customized or personalized goods and clearly disclosed final-sale items may be excluded from preference-based returns where lawful and prominently identified before purchase. These conditions do not remove statutory remedies for defective or misdescribed goods.

Preference-Based Return Shipping Cost

For an approved return based on personal preference, ordering the wrong size, or changing your mind, the customer is responsible for return shipping charges. Use a suitable tracked method where possible, and follow the return instructions supplied by our team.

Damaged, Defective, Incorrect, or Incomplete Orders

Inspect your order upon delivery. If the basket or its included components arrive damaged, defective, incorrect, incomplete, or materially different from the listing, please report the issue within 7 calendar days after confirmed delivery, with clear supporting photographs where available.

Where the issue is attributable to our error, we will provide an appropriate refund, replacement, reshipment, return, or other reasonable remedy at no additional cost caused by that error. The requested 7-day reporting period does not limit legal rights that cannot be waived.

Exchanges and Replacements

If you want a different color, style, or size, request a return first; exchange options depend on availability and the circumstances of the order. For a confirmed product defect or incorrect shipment, we will arrange an appropriate replacement or other suitable remedy without requiring you to pay costs resulting from our error.

Refund Timing and Original Payment Method

After an approved return has been received, inspected, and accepted, we initiate an eligible refund to the original payment method within 5–10 business days. If we approve a refund without requiring a return, the 5–10 business-day period begins after that approval.

Your bank, card issuer, or payment provider may take additional time to post the funds. We will provide available confirmation if you need help tracking a processed refund.

No Restocking Fee

We do not charge a restocking fee for an approved return. Reasonable return shipping costs for preference-based returns remain the customer’s responsibility as stated above.

Order Changes and Cancellation

Please send cancellation or change requests as soon as possible. We will make reasonable efforts to help before fulfillment begins, but cancellation cannot be guaranteed once processing, packing, or dispatch is underway. No cancellation fee is charged for an order successfully canceled before fulfillment.

If shipment has already begun, the applicable delivery and return process generally applies.

Contact for Return or Refund Help

Start your request at service@cirevom.com or call +86 132-6744-2563. We aim to respond within 24 hours during our published support hours of 8:00 AM – 10:00 PM Daily.